All goods sold by us are delivered by TCS, LCS or M&P. Shipment is free of charge throughout Pakistan. We ship most orders within 2 business days but due to variable weather and transport conditions, it may take 5-7 business days to reach its destination.
It is advisable for you to arrange to personally pick up your shipment at our appointed courier's station closest to your destination shipping address. You could then call the courier's local number to arrange for delivery.
The other alternative for delivery would be door-to-door delivery service. You could arrange with the courier for door-to-door delivery service. All orders are shipped "signature required". You are required to sign for your shipment upon delivery at the shipping address provided. Please note that we will not be held responsible for any shipment lost if it was signed by an unauthorized party at the shipping address provided.
Please also note that we will not be held responsible for any shipment lost due to a customer having signed a "signature release form", which would authorize our courier to leave the shipment in front of the door at the shipping address provided. The customer will be fully responsible for any lost shipment caused by signing a "signature release form".
Kindly note that shipment will be delivered to a physical shipping address only. P.O. BOX or Mailbox shipping addresses will not be accepted. You will need to provide the destination shipping address phone number, correct postal/zip code and correct shipping address information in order to ensure delivery of your shipment.
The shipments of the products whose payment is deposited in the bank account are generally processed faster and reach the destination earlier. So, it is recommended to process your orders by depositing your payments in our bank account.
Our Return Policy:
Merchandise may be returned to us within 5 days of purchase for a refund. We aim to provide prompt and quality customer service. Please report any defect within 24 hours of receipt. All returns must be brand new and unused, unworn, in original packaging, unmodified, strap/bracelet not resized or removed and undamaged. Refund does not include shipping cost.
Your package must reach us strictly within the 5 days period of the receipt. Returns over the 5 days period will be refused. There is a 20% restocking fee that will be deducted from the amount of the product that is returned.
You must verify that all merchandise is unused, unworn, in original packaging, unmodified and undamaged.
We will furnish you with the necessary return instruction upon receiving your email or phone call. The refund shall be made as early as possible. Please note that special order*, large orders (3 pieces and above), discounted items are not returnable.
IMPORTANT: 7-Star Watches do not accept products that is used, worn out, not in its original condition or damaged. We will not be liable for any damage or loss during shipping returns. *Special order includes orders above Rs.15000.00