FAQs
Got Questions? We’ve Got Answers.
Welcome to the 7Stars Watches FAQ section — your quick guide to everything you need to know before (and after) you shop with us. From authenticity to after-sales service, we’ve answered the most common questions to make your shopping experience smooth and confident.
Yes, all watches at 7Stars Watches are 100% genuine. We source directly from authorized dealers and distributors, both for our physical store and online shop.
Yes! You can shop at our physical store or conveniently order online through our website. Both offer the same quality, warranty, and customer support.
Yes, whether you shop online or in-store, you can exchange a product within 7 days, provided it is unused and in its original packaging. Terms and conditions apply.
Absolutely. All watches include a brand warranty, valid both for online and in-store purchases. Duration depends on the brand.
Yes, we offer gift wrapping and personalized message cards on request.
Our team is happy to help you choose based on style, wrist size, occasion, or budget — just reach out via WhatsApp or visit us in-store.
Yes! You are welcome to try, compare, and shop in person
For daily wear, we recommend durable and water-resistant watches with classic or minimalist designs. Our team can help you find a piece that matches your lifestyle and outfit preferences.
Avoid exposing it to extreme temperatures, chemicals, or water (unless it’s water-resistant). Always store it in a watch box and bring it for servicing every 1–2 years.
